Shipping and Returns Policy Our Guarantee If you’re unhappy with any of our products, for any reason, just send it back in good condition for a refund. For resale returns, please see our business terms. Shipping Policy Book orders: To save you money we ship through a variety of carriers, including media mail. The most economical is not always the fastest. If you need immediate delivery, call in your order and have it expedited. Expedited shipping: We can expedite most book orders. The extra charge is $4 per order. Additional shipping charges may also apply. You must order by phone if you want your order expedited. Backorders: Occasionally demand exceeds the supply of our exceptional books. When this happens, we create backorders and ship items as soon as our supplies are replenished. When you phone in your order, we can advise you of the current status of any item you want to purchase. Shipping and handling charges (contiguous United States only): At the moment, Sophia Institute Press is offering $5.00 flat shipping on all consumer orders. This discount does not apply to to resellers and/or those who receive a discount over 35% on their orders.